Monday, September 07, 2015

Importance of being appreciative

Years ago, back before the 21st century actually, I was a new car salesman, for two months. And there is one sale that weighs a bit heavily on me, so going to try to use my blog as therapy, and get it off my chest.

One day early in my short career in new car sales, a guy walks in with the card of a salesman, who was not there that day. So was handed to me. And I proceeded to help him look at vehicles and he settled on the Honda CR-V I think it was. (Yes, now giving the manufacturer while was coy on subject before). Weird the things that get fuzzy.

But I was a new guy, which is why I'd been given him in the first place, as by the rules of the dealership the sale would be split, with the sales guy he'd asked to see. But because I was such a new guy, they also called in another sales guy to help me complete the sale.

And then the dealership squeezed me out of the middle as they would only split sales two ways and not three.. And a three way split is so tiny, don't blame them.

So I got nothing. Was FURIOUS.

But to the guy who bought the vehicle, I was the guy. We had worked together for hours to pick out just the vehicle. He'd signed the contract with me. And I'd handed him the keys and congratulated him before he drove off from the dealership. So these internal things were invisible to him, and I was too new to fight the decision as I didn't know any better.

And I'm ashamed to say I just did nothing after for my customer. Even if I didn't get paid, he was still my customer. And I just went cold. No thank you note. Or anything and if he's out there and sees my face and comes to this blog, I apologize. I was wrong.

At the end of what turned out to be a two month stint where I learned a LOT fast, I ran into a similar situation! Yet another case where the dealership was going to squeeze me out the middle, and went to the general manager, and said no. And that worked.

I had needed to stand up for myself.

More valuable life lessons learned.

James Harris
Post a Comment